Last updated: 04/Jan/2023
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://clarindawatches.com/terms-and-conditions/.
Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. In case of a custom builds or pre-orders, we can only provide a refund of 50% of the price of the product. This also counts for watches which can be found on the site and which are built on request. If a 50% deposit payment is made it is considered as a custom build. This is non-refundable. Contact us if you want to be sure if your watch is in stock or would be built on request. If the desired watch is on stock, please pay the full amount in order to be eligible for a full refund. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging if it came with any. An approval for the return is needed from Clarinda Watches before you send the order back. All postage and handling costs for the return shipment will be incurred by you.
Our return policy does not apply to the following goods: discounted or sale items, gift cards or items bought with gift cards. These items are not eligible for return, refund, or exchange.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to start the return process.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
After we have received the receipt or proof or purchase we will inform you with the address to which the merchandise can be send.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.